Turn customer experience into stars.
Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars.
With Local City Finder’s Customer Voice, you have the power to gather customer experiences to boost online star power and drive more business. Win the trust of your new customers, collect their valuable feedback and show up where they are looking.
Customer Voice gives you the flexibility to request reviews on the medium that works best for your customers—either text message or email
Ensure customers are getting what they want and expect. Invite them to share their experiences so you can put their valuable feedback to work.
Make sure your reviews show up where your customers spend the most time. Focus on collecting feedback on the review sites that impact your business.
Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your business show up in search so new customers can find you.
Leverage the voice of brand champions to improve your online word-of-mouth. Invite existing customers to share their experiences online so new customers know your business can be trusted.
ABC Window Cleaning went from just a couple reviews in three years, to over twenty 5-star reviews in two months. Their increased review count and accurate business listings led to an increase in new customers:
Invite customers to leave feedback via text message
Invite customers to leave feedback via email
See how customers are interacting with your requests
Customize our set of email templates to match the branding of your choice, or upload your own HTML email templates
Customize and display the Review Widget on any website to provide a convenient location for customers to leave feedback
Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars.1
With Customer Voice, you have the power to generate more reviews and boost your star rating. With just a couple of clicks, you can reach your customers via email or text, and collect reviews on the sites that are most important to your business.
It is a powerful listening tool that enables you to engage with your customers and deliver exceptional customer service. Plus, give you the ability to manage negative feedback in a timely manner so you can address the situation before it harms your reputation.
Customer Voice allows you to:
With Customer Voice, you can capture the voice of your customers and gain valuable insight into your business. You can customize the text of the message, but the default content will look like the sample below.
You can freely edit and change the contents of Review Generation E-mails to better reflect your business.
In order to do this:
Your customers are able to leave reviews directly on one of three review sites of your choice or on the My Listing page. You can toggle between these methods via the Settings tab of Customer Voice. The two methods are as follows:
My Preferred Sites
This method is currently only available via the Review Request email on the Generate Reviews tab. When selected, users will be asked if they would recommend the business. If they should choose Yes, they will be brought to a screen where they can choose between the preferred sites that are selected on the Gear Icon tab. Selecting one of these will bring the user to the business’s listing on the chosen site. If only one site is selected on the Gear Icon tab, the user will be brought directly to that listing.
Selecting No in the Review Request email will result in the user being brought to My Listing to leave their review as these can be suppressed.
Reviews can be written by client’s patrons by accessing the review URL. This can be found by navigating to the Reviews tab, then click on the Gear Icon tab.
You can email potential reviewers by sending them the link right from the Generate Reviews tab. You can add single contacts or upload a CSV spreadsheet if you have a large number of people you would like to email. Then select the recipients you would like to email and customize the message.
View from a mobile device.
If a customer submits a positive review, they will be encouraged to copy that review and share it on other prominent review sites, such as Google and Facebook. You can customize which sites are displayed by navigating to the Settings tab. Here, you will see the review sites from the Listings tab. Sources where we were unable to find the business’ listing will be grayed out. If you have selected a source where the business’ info is inaccurate, it will not appear as a suggestion on My Listing until it is accurate.
You can also edit the thank-you message that appears when a positive review or a negative review is left.
Where reviews appear depends on the option you’ve set under Review Request in the Settings tab.
If you are looking for an easier way to view, share, and respond to reviews left through Customer Voice, we highly recommend also activating Reputation Management.
You can embed our Review Generation Widget onto any website. To get the applicable code:
You can upload a list of contacts to Customer Voice via a CSV file. On the Overview tab, click Request Bulk Email Reviews. Here you will be able to upload a pre-formatted list of contacts, as well as have the system validate that all addresses are formatted correctly.
The attached template provides the framework on which to build your CSV. Please note that each CSV can only contain 500 contacts. Further contacts will need to be broken into their own CSVs for upload.
If you have a WordPress site you would like to place the Review Generation widget on, follow the below steps:
Here you’ll find the Review Generation and the Review Display widgets. You can adjust colors, preview the widgets, and copy the code for adding to your website.
Notes: Make sure you use “Text” mode. You can adjust the “width” and sometimes a “height” option on these widgets.
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